This article makes the extremely good point that technology should be simple and cheap, and how hard and expensive it can be to bring that about. Certainly IT can never become a general purpose instrument without being much simpler than it is [composed of at least two parts -- the expertise to determine what/how to do, and the time in which to do it].
I have one reservation about this article: when it recommends using the past as a way of making the future familiar. My fear is that this prevents the sort of mental liberation that new tools used in new ways have the potential to engender. Still and all, this is worth reading and considering.
Any time I look at my heap of malfunctioning PCs and bleat "It shouldn't be this hard!", I become an object lesson for the sort of thinking this article represents.
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