http://www.entmag.com/reports/article.asp?EditorialsID=57
Instant Messaging is increasing in enterprise inevitability, like a bad toothache. When this is combined with wireless networking, IT managers current security concerns will seem like mere vapourings. But people want to reach out and touch/crush people, information wants to be free, and IM is touching down in the North 40. This URL indexes a special report with the following articles:
* 2004 is the Year for Instant Messaging, No Really
* IM PRO: The Business Case for Instant Messaging
* IM CON: The Business Case Against Instant Messaging
* Managing the Instant Messaging Paradox.
Implementing effective enterprise IM is a huge and daunting task, exceeded only by the risk of not undertaking such an effort, and these articles at least provide a planning starting point.
Another article discusses IM in the context of enterprise adoption, which summarizes case studies to provide tips and tricks:
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