http://www.msnbc.com/news/994223.asp?0cv=KA01
The concept that IT does not matter, as indicated in a recent Harvard Business Review article discussed in previous postings in this blog, is something which is vigorously disputed in the IT community. In addition to the cited article above, which attempts to evaluate the degree to which the bloom is off the high-tech rose generally, this article:
http://www2.cio.com/analyst/report1929.html
makes the argument that even on the individual firm level, the fact that IT has become a general commodity has nothing to do with the effectiveness with which it is used, and it is the latter which generates real competitive advantage.
Posted by jho at December 1, 2003 10:06 PM